rules and communication
SEND US YOUR IDEAS - Any ideas, designs, sketches or images you may have to help better illustrate your ideas would be most helpful to us when it comes to constructing your gear. The more descriptive and visual, the better. Keep in mind you DO NOT have to be a professional artist to get your idea across.
NO MULTIPLE EMAILS - Please refrain from sending us multiple emails after your order has been placed. Doing so and continuously asking when your gear will be done will NOT get it to you any faster and can in fact do just the opposite. As we simply do not have time to answer repetitive emails. We understand that anxiety of getting new gear from M.E.G is overwhelming. So please be patient, and you will receive it. After all, we are the best at what we do!
RETURN POLICY - For custom gear, it is absolutely crucial for you, as the customer providing us with your information to ensure that all of the information you send to M.E.G is correct. This goes for everything from your measurements to your color choices. WE DO NOT ACCEPT ANY RETURNS DUE TO CUSTOMER NEGLIGENCE. If you receive your order and decide that you do not like your own color choices, WE WILL NOT swap them for you as M.E.G simply doesn't have time to do so. Likewise, if you send us the wrong measurements and, after you receive your order, email M.E.G claiming to have measured yourself wrong. WE WILL NOT remake the gear for you based on lack of diligence. M.E.G apologizes for this, but please take this as a notice of the importance of your measurements. So please do M.E.G and yourself a time-saving favor and measure twice.
RUSH ORDERS - If you are needing a guaranteed date for your gear to be delivered. Then the Rush Order may be the option for you. We charge $75.00 rush fee. This guarantees you will receive your gear within 3 weeks.
PLEASE BE ABLE TO GIVE US AN IDEA AS FAR AS THE LOOK OF YOUR GEAR - Drawings, Sketches, or Anything visual are a plus to give us an idea of what your are wanting.
SEEK A DESIGN COMPANY - If you do not trust your own creativity, we also work closely with design groups such as Break Orbit Studios. As well as other individuals who can design logos and gear mock-ups for you at your expense.
M.E.G MAY ALSO DESIGN YOUR GEAR FOR YOU - However, due to problems in the past if you would like M.E.G to design your gear. A $50.00 CHARGE IS REQUIRED UP-FRONT, which will be subtracted from the final total amount of your order.
Placing an order
All orders are to be paid in full before the gear will be made. There are no exceptions to this. We will accept all forms of Credit Cards, PayPal, Money Orders. **WE DO NOT ACCEPT PERSONAL CHECKS**
We work quickly as possible to assure that you get your gear. But be aware when ordering that our WWE, TNA, high profile independent talent and customers who choose to pay a Rush fee come first. Which means there could be a delay in the delivery of your gear.
Please email us only if have read all of the above statements and agree: firstname.lastname@example.org